As a family run business we take pride and care with all of our orders and your order will be well packed and dispatched on the same day (Monday to Friday) as the order is placed as long as it is before 2:30pm, after 2:30pm your order will be packed and await shipping till the following working day (Monday to Friday).
Standard Delivery (£2.99 Inc VAT / Free Delivery for orders of £50 or more) - Orders are sent via the Royal Mail 48 service and should arrive within 2-3 working days of ordering to mainland UK (Please make sure someone will me in to accept the parcel at the delivery address provided - Or provide an address where someone will be available to accept the order).
Next Day Delivery (£9.95 Inc VAT) - Parcelforce 24 orders will be delivered the next working day after shipping (Monday to Friday , excluding public and bank holidays - It may take longer to Scotland and Northern Ireland). Orders placed after 2:30pm will be shipped the next working day, Monday to Friday (excluding public and bank holidays). Please note there are no deliveries on Saturday or Sunday only Monday to Friday excluding public and bank holidays.
All orders are sent by tracked delivery (so you can see when an order is shipped and when a delivery attempt or delivery has been made). If not in a card maybe left to let you know that they will try to deliver again the next working day or that it can be collected from a local Post Office. You can check the status of your order by contacting us and we can provide you with the tracking details.
Please provide us with a shipping address where someone will be available to take the parcel (this can be a business address). If an order is returned to us as no one has been available to take the order we will refund you minus the cost to us for delivery. If you are unsure you will be in for the delivery please add a comment to the comments box at checkout to leave in a safe place like a neighbour etc.
Please note that occasionally parcels and packages can take longer to arrive due to postal delays - Please let us know if your order has not arrived within 7 working days of shipping, we cannot refund or cancel an order that has been shipped and not arrived within 7 days. However we can have the order tracked and let you know its location and also contact the courier on your behalf.
Please also note we only deliver to the United Kingdom and can not delivery outside of the UK (we can not currently delivery to Jersey, Guernsey or the Isle of Man due to the delicate nature of our products), we also can not book or guarantee a delivery time and delivery times will be between 8am - 6pm.
If you need an order by a specific date please let us know before ordering and we can advise if the order will be with you by this date. For a small additional charger we can ship by 24 hour delivery (Please note that Scotland can take 2 working days to deliver). Please contact us for further information.
Once you have placed an order we will confirm your order via email. Please check your order is correct and if not email us back right away. if you do not receive this email please check your spam folder.
Further Information on our 2-3 working day delivery - All orders placed on a weekday before 2:30pm will be shipped that day, if an order is placed after 2:30pm on a Friday or over a weekend your order will be shipped the next working day (usually a Monday, unless this is a bank holiday) and will arrive within 3 working days from shipping. If you have any questions please email us.
Parcelforce 24 Deliveries
Further Information on our 24 hour delivery (Mainland UK Only) - All orders placed on a weekday before 2:30pm will be shipped that day, if an order is placed after 2:30pm on a Friday or over a weekend your order will be shipped the next working day (usually a Monday, unless this is a public or bank holiday) and should arrive within 1 working day (Monday to Friday, excluding public and bank holidays) from shipping. If you require you order for the weekend please ensure your order for Next Day delivery (Monday to Friday) is placed before 2:30pm on Thursday as if placed after 2:30pm on Thursday it will not be shipped till Friday for delivery on Monday (excluding Bank Holidays when it would then arrive on Tuesday). If you require a weekend delivery then please email us and this can be arranged but at an extra cost as most couriers do not delivery at weekends.